Refund policy

Last Updated: 23 August, 2026

This Return & Refund Policy applies to all orders shipped within United States. At Corennea, we are committed to your satisfaction and want you to shop with confidence. Please read the following policy carefully to understand your rights and obligations when returning or exchanging products.

Return Eligibility and Conditions

Corennea accepts returns for both defective and non-defective items, provided the request is made within 30 days of delivery. To qualify, the product must be in new condition, unused, and returned in its original packaging. All returned merchandise will be inspected upon receipt to confirm adherence to these requirements.

Exchange Policy

We understand that size or style may sometimes not meet your expectations. Therefore, Corennea gladly accepts exchanges for items that meet our return criteria. Exchange requests must be submitted within 30 days of delivery, and the replacement item must also satisfy the new, unused condition requirement.

Return Method and Label Process

All returns and exchanges are processed by mail. To initiate a return or exchange, please contact our customer service team at info@corennea.com. Once your request is approved, you will receive detailed instructions along with a link to download and print your return shipping label. Corennea covers the cost of return shipping, providing free return shipping for your convenience.

Restocking Fee

Corennea imposes no restocking fee on any returned or exchanged items. We aim to make the process as simple and hassle-free as possible.

Refund Processing

After we receive and inspect your returned item, your refund will be processed within 10 business days. Refunds will be issued to your original payment method, and you will receive an email confirmation once the transaction is complete.

Currency

All refunds and return-related transactions are processed in United States Dollars (USD). If your original purchase was made in another currency, please note that your bank or payment provider may apply currency conversion fees or exchange rates beyond our control.

Need Help?

If you have any questions, concerns, or need assistance with your return or exchange, our dedicated support team is here to help.

Store Name: Corennea

Email: info@corennea.com

Address: 30 South 15th Street, Philadelphia, PA 19102

Operating Hours: Monday to Friday, 09:00 AM to 18:00 PM (GMT-4)

Contact Page: https://www.corennea.com/pages/contact